After placing your order, it usually takes 1 business day to process the order.
The average delivery time within Netherlands and Belgium is 4-6 working days, provided the order is placed before 23:00. During busy periods or due to unforeseen circumstances, the delivery time may be slightly longer.
Shipping costs are free for all orders within the Benelux.
As soon as your order has been shipped, you will receive an email with a Track & Trace code to track your order. Please note that it may take a few hours for the Track & Trace link to become active.
You have the right to withdraw from the purchase agreement within 14 days of receiving your order without giving any reason, provided that the product meets the following conditions:
To register a return shipment, send an email to rozafino.contact@gmail.com with your order number and reason for return. After approval of your request, you will receive the return instructions and the return address. The costs for returning products are the responsibility of the customer.
As soon as we have received and inspected your return shipment, we will send a confirmation by email. If the product meets the return conditions (unused, in original condition and packaging), you will receive a full refund within 14 days via the same payment method used for the original payment.
Products that are within the warranty period of 2 years defective due to material or manufacturing defects, can be returned for repair or replacement. Damage caused by misuse, such as impact damage or water damage, is not covered by the warranty. Please contact us for further instructions on warranty claims.